Thursday, February 25, 2010

Go SUNY | Adirondack

Congratulations to SUNY | Adirondack on the momentum of their strategic plan.

Today's coverage in The Chronicle was great.

Looking forward to the months ahead.


Wednesday, February 24, 2010

Tips of the hat

Sending a big congratulations to Chris and his platinum team at Scoville Jewelers on their massively successful* Super Sale before this year's SuperBowl. Special thanks to Davidson Brothers for their help in making each gift that much better!

Looking North, a hearty "Way to go" to the entire team at Oscar's. Jerry and Joq, along with their incredible team, reopened their doors to great fanfare. Seeing that kind of community support and celebration is proof of a great business**.

*Not for nothin', but most of the Trampettes got a little bit of sparkle ;)

**And boy, do we have the brats, bacon and More Than Mustard to prove it!


Monday, February 8, 2010

The Sell

Mack Collier (@mackcollier) was tweeting that the issue most companies have with blogs (after "not having one") is this: Failing to deliver relevant or quality content and an inability to use it for business development. We have certainly been guilty of the blog as press release or portfolio approach.

Mulling what Mack said, it occurs to me that we might be able to talk a bit about "the sell." It really doesn't matter what the product or cause is. Seriously. Just like social media doesn't have a back door secret to being a cure-all for your marketing woes, the sell cannot be a sham. There are charts and graphs, how to books and lecture series presenting all the ways in which you can magically do x, y or z, but when it comes down to it, it's just like losing weight.

It's about the person.

The honesty.

The accountability.

Resolve. Tenacity. Willingness. Focus.

The sell is knowing who you are talking to and how what you are selling pertains to them. I'm not talking about amortizing the cost of a vacuum cleaner out for 3 years so that it is really only 23 cents a day. That's crap for a person on a budget— smoke and mirrors, nothing more. The sell shouldn't be speculative or projecting some feel good thing that at the end of the day does not benefit the person.

Do you believe what you are selling? Do you really believe that if I do what you are asking— wear it, eat it, buy it, give it— that I am genuinely going to reap the benefits?

Or, when the door is closed and the camera is off is the truth that you are just chasing a number, a goal and I am but a direct line or an unfortunate detour along that run?

We are people. Each of us with our own insecurities, capabilities, advantages and capacities. If, when you offer the sell, you do not sincerely take those things into account, if you put your own motives ahead of how I feel, you will fail. You may get me this time, but when the buzz of your potion wears off, I'll be left feeling used or swindled.

Social media, consumers and your bottom line will all eventually reveal the truth in whether you are offering something of value or are just one more snake oil salesman trying to steal my last dollar.

How you do what you do is up to you, but if relevance and quality are central to success, are you on a course to fail?